What’s the worst thing that can happen on a flight? Well, there are a lot of bad things that can happen but flight delays are definitely one of the most frustrating ones.
After all who likes to waste their time, especially when it’s someone else’s fault? In days like these, you should know that not all is lost.
Although your flight is delayed, you are eligible for compensation in certain circumstances. This is thanks to the European Union Regulation 261/2004 whose main aim is to set specific rules for air passengers rights on EU regulated airlines.
Thanks to this regulation you will be able to get compensated whenever your flight is delayed by the fault of the airline you’re flying with.
We highly recommend every air passenger in the EU to get to know what protection he has and he is eligible for compensation.
Am I Eligible For Compensation For a 5 Hour Flight Delay?
Yes and no. The answer „Are you eligible for a compensation“ depends very largely on the circumstance and the reason for the flight delay.
Not all flight delays are considered a violation of your rights so it’s important to know your ABCs when it comes to passenger rights.
We at Colibra have a few simple rules for you to remember which will make it way easier for you when seeking compensation for your delayed flight.
- The delay has to include the trip and the landing time
If the flight is a few hours late before take-off but at landing, it has compensated for that delay, then you’re not eligible for compensation.
The 5-hour flight delay must include the whole trip as well as the landing time.
- The airline must be responsible for the delay
A very key condition that not everybody knows – the delay must be the airline’s fault, otherwise you aren’t eligible for compensation.
Factors and unforeseen circumstances such as bad weather, strikes, technical issues or other force majeure circumstances take the responsibility off the airline, so you don’t get compensation.
But if the delay is obviously due to the airlines own mistakes and disorders then you have a full right to seek and receive financial compensation.
- You have to be on a EU regulated flight
Thirdly, the flight you bought must be EU regulated, which means it must depart from a European airport, or it must be carried out by an EU registered airline.
If those conditions aren’t met, then you aren’t eligible for compensation.
What Am I Entitled To For My Delay?
Maybe the question that is most interesting to all – what do you get as compensation for your flight delay?
Well first you should know that your compensation is in no way connected to the price of your ticket – no matter if it’s a cheap or an expensive ticket, you’ll receive compensation based on strict terms. Here they are:
- €250 for flights less than 1,500 km;
- €300 for fights more than 3,500km, delayed by 3-4 hours;
- €400 for flights between 1,500 and 3,500 km;
- €600 for flights more than 3,500 km, delayed by more than 4 hours.
The amount is based on the distance of the flight, as well as the amount of time it was delayed.
Here comes another important part – when talking about a 5 hour flight delay you should know that you are entitled for a compensation called „right to care“. This compensation entitles you to a number of basic benefits for you comfort during the flight delay.
These benefits include a free meal or meal vouchers, free refreshments, as well as access to the Internet or at least a phone. In some cases, you even get a hotel room or transport.
How To Claim My Compensation?
We clarified the circumstances under which you get to receive compensation, as well as the compensation itself. So, how can you claim it?
Well here is the tricky part. While the EU strictly states that every air passenger has a right to be compensated for a flight delay, airlines don’t really want to give you that compensation.
This means that they will do everything in their legal right to procrastinate and prolong the communication between their employees and you, the customer, hoping that you will eventually get tired of that and quit your claim.
This is why it’s important to keep fighting for your right to be compensated, even if it’s a long fight. Here, however, comes the tricky part – you don’t get a guarantee that you’ll receive a compensation.
Even if all the facts are on your side, there is still a chance you’ll be left empty-handed. One way to avoid this is by hiring a lawyer.
You should now, however, that lawyers demand an upfront payment and even they don’t guarantee what the outcome of the case will be.
So, what choices are you left with? Well one of the most obvious ones is use an innovative mobile platform such as Colibra, which has many benefits and above all – guarantees you’ll receive compensation within 24 hours.
The Colibra Way To Claim
The Colibra way is actually very simple and yet very effective. You have to download the mobile app to get started.
Once you’ve installed it you have to register your boarding pass and this must happen no later than 20 minutes before your flight takes off.
This way you can secure your chances of getting a compensation if your flight gets delayed.
So how does Colibra work? Well actually it’s very simple and that’s the beautiful part in it:
- You’ll get reliable info about the cause of the delay;
- You’ll save time, nerves and money while claiming your compensation;
- Using Colibra, you get guaranteed payment of your compensation within 24 hours after landing;
- It’s free – yes, no hidden conditions.
Colibra is the easy, fast and secure way to get the compensation you are entitled to. Never allow your rights as an EU passenger be violated!