As secure and as convenient air traveling is, there is always a possibility of something going wrong. Flight delay is one of those possibilities and as a passenger it’s important for you to know what to do when such a thing happens.
The most important thing you should remember is that as a passenger in the EU you have certain rights and compensations for a flight delay.
If you don’t know what your rights are or how to get compensation when your flight is delayed, then this article is going to be very helpful for you. Let’s get started!
Am I Eligible For Compensation For a 6 Hour Flight Delay?
The European Union Regulation 261/2004 clearly states that all flight delays of 1 and more hours are set to be compensated by the airlines which caused the delay.
While you do have a right to be compensated, it is very important to know if you’re eligible for compensation.
That is why we at Colibra created a few simple steps, or rules if you would like, to help every passenger learn and remember under which circumstances are they eligible to be compensated for their flight delay.
First of all, the term „delay“ covers a postponement of your flight including the trip and the landing time.
So, if for example your flight is late before take-off but manages to compensate that slowdown during the flight and the landing time is delayed no more than an hour, then this is not considered a flight delay.
Second, the airline must be clearly responsible for the delay. Yes, delays can be annoying and stressful, but if the airlines can’t do anything about it, then it’s not fair for it to pay compensation.
Factors such as bad weather, worker’s strikes, technical issues and force majeure circumstances in general, can’t be controlled by anyone, let alone the airline.
In any other case where the airline has control and is responsible, you have the right to demand financial and other kinds of compensation.
Last, but not least, your flight must be an EU regulated one. After all, it’s the EU that cares about your rights as a passenger, it’s logical that the flight must follow its rules, right?
Check carefully if all of those conditions are met – then you are surely eligible for compensation.
What Am I Entitled To For My Delay?
So here comes the essential part where you’ll find out what kind of compensation you are entitled to.
Quick note for all wondering – no, the amount of your compensation is not dependent on the price of your ticket. Expensive or cheap, you all get an equal compensation.
Here is a quick and easy guide to the amount of financial compensation and how it’s calculated:
- €250 for flights less than 1,500 km;
- €300 for fights more than 3,500km, delayed by 3-4 hours;
- €400 for flights between 1,500 and 3,500 km;
- €600 for flights more than 3,500 km, delayed by more than 4 hours.
Cool, ha? And this is not the best part. If you’re affected by a 6-hour flight delay, then you are entitled to additional benefits summarized under the so called right to care.
Apart from the financial compensation, you will receive free meals or free meal vouchers, free refreshments and also access to a phone and Internet.
If you’re delay is during the night then you even get a hotel room and transport.
As you can see for yourself the EU regulation thought of everything a passenger might need if his flight is delayed.
How To Claim My Compensation?
After reading all of the above, then the very obvious question will come to mind – How do you claim the compensation that you’re entitled to?
Well here is where things get a little bit complicated. The European Union’s regulation only sets what the rules are, but it’s up to you, the passenger, to seek and fight for your right to be compensated.
And as you might have guessed it – airlines don’t really want you to succeed in receiving compensation because they will be obliged to pay for it.
That is why airlines will use everything that’s in their capabilities to try and tire the customer until he quits his claims – this includes prolonging and slowing the communication.
The bad news is that even if you battle until the end – which can actually take from a couple of months to a couple of years – you don’t get a guaranteed compensation.
This is why a lot of customers decide to hire a lawyer to take care of their interest. While this is fine, you should, however, know the downside of this choice. Lawyers demand an upfront payment and they don’t give you any guarantee for the outcome.
This is where Colibra comes in – it’s the innovative and easy way to claim your flight delay compensation.
The Colibra Way To Claim
Colibra is a simple and easy mobile application that delivers just what you want, taking the risk away from you.
To use the Colibra app you must install it onto your phone and then register your boarding pass no later than 20 minutes before take-off – you must do this even if there is no expected delay, just to be sure.
After registering, there is nothing for you to do or remember – in case of a 6 hour flight delay or more, we’ll take care of the paper work, while you receive your compensation quick and easy.
Here is what you must remember about Colibra:
- We’ll give you reliable information about the flight delay so you can be sure if you’re eligible for a compensation;
- We’ll save you time, money and nerves by releasing you from taking any part in the legal claim of the compensation;
- We guarantee you a payment within 24 hours of your landing;
- We give you the app and all of its benefits for absolutely free.
Sounds good? Well, it’s effortless. No more lines, no more waiting and no more prolonging. Using Colibra gives you fast and guaranteed money compensation for your flight delay!