If you’re a passenger that travels by air from or to the UK, then this article will be very helpful to you. Have you ever found yourself in a situation where your flight has been delayed or even cancelled?
Even if you haven’t it’s useful to know what your rights are as an air passenger in the EU and in the UK specifically.
It’s important to remember that under the EU Regulation 261/2004 you are entitled to receive a compensation of between £110 and £530. There are, however, some specific rules which must be followed for you to claim your compensation.
Our goal is to allow you to prepare yourself for such a scenario so you can receive your compensations as fast as possible without any delay.
Am I Eligible For Compensation For a Flight Delay in the UK?
Yes, you are, but only in some specific conditions:
- If you are flying from the EU or the UK, as well as Norway, Iceland and Switzerland;
- If you are flying with a European airline that lands in the UK or the EU, without limitation to where you’re flying from.
It’s also important to remember a few things when talking about flight delays. The first is that a delay is an aggregation of the trip and the landing time.
So if, for example, your flight is late during the trip but manages to make up for some of the delays in the landing time, then you might or might not be entitled to compensation.
The second thing to remember is responsibility – if the airline is to blame for the delay then you have a full right to seek and receive compensation.
On the other hand, if there are force majeure circumstances, such as bad climate, strikes or technical issues of some kind, then it is considered outside of the airline’s control and passengers aren’t entitled to compensation.
And the third thing to remember is that your flight must be EU regulated, as well as the specific conditions mentioned above.
So if anything here doesn’t fit, then it’s very unlikely that you will get financial compensation.
What Am I Entitled To For My Delay?
So here is a simplified table of the conditions that determine the amount of your compensation:
- A flight delay of 3 hours or more for a distance of less than 1,500 km will entitle you to a compensation of €250;
- A flight delay of 3 hours or more for a distance between 1,500 km and 3,500 km will entitle you to a compensation of €400;
- A flight delay of 3 hours or more for a distance of more than 1,500 km within the EU will entitle you to a compensation of €400;
- A flight delay of 3-4 hours for a distance of more than 3,500 km between an EU and non-EU airport will entitle you to a compensation of €300;
- A flight delay of 4 hours or more for a distance of more than 3,500 km between an EU and non-EU airport will entitle you to a compensation of €600;
With this said, apart from the financial compensation, you do get a right to receive other forms of benefits.
These include free foods and drinks, free access to phone calls and emails, as well as accommodation if the delay is overnight.
How To Claim My Compensation?
After you’ve ensured that you’re entitled to compensation for your flight delay comes the next step – how to claim your compensation.
Well, it sounds easy, but in reality, it’s not so simple to claim financial compensation even if you are entitled to by European law.
So, where is the problem? Airlines are perfectly familiar with your rights as a passenger, so they will try to use this knowledge, as well as any leverages they have, to try and pull themselves out of a situation where they have to pay you compensation.
How does this work? Well, they try to prolong and procrastinate any form of communication they can. This way they hope that the passenger will become tired with all the prolonged procedure and eventually drop their claim for compensation.
Surprisingly or not a lot of people do drop out and this gives further confidence to airlines that they can escape from their obligations by doing this.
This is why you, as a passenger, must fight for your rights and never give up. One way of doing this is by hiring a lawyer to represent your interests, though you should know that there are underwater rocks in that scenario too.
One secure way to receive your compensation is via Colibra – an easy to use mobile app that guarantees you payment within 24 hours of your landing, regardless of the circumstances.
The Colibra Way To Claim
Colibra is a great idea that is implemented in a great way. Downloading and installing the app takes just a few minutes but after that you will always have protection and a secure way to receive your compensation.
All you have to do is register your boarding pass, but no later than 20 minutes after departure. You should do this even if there is no expected delay – just to be safe.
Colibra gives you just what you would want in this situation – convenience, swiftness and assurance. Using our mobile app you will be able to:
- Receive reliable information about the delay and it’s cause;
- Save your time and money by delegating the procedure to someone else;
- Receive a guaranteed payment within 24 hours.
Not to mention that the app is absolutely free to use and with no secret charges or terms.
Colibra is the new more easy and more secure way to receive your rightful compensation – with no more excuses and no more delays!